The Rise of Conversational AI: Are LLMs the Future of Customer Service?
Introduction Large Language Models (LLMs) have reshaped the landscape of Natural Language Processing (NLP) by enabling machines to understand and generate human-like text. Their ability to perform a variety of tasks—ranging from language translation to question-answering—has made them invaluable in both academic and commercial applications. However, the deployment and optimization of LLMs pose significant challenges, […]